Last updated: 20 October 2026
Symnet Agro Solutions Ltd ("Symnet", "we", "us") respects your privacy. This policy explains what personal information we collect on www.symnet.co.ke and through our sales channels, how we use it, and the choices you have, in line with the Kenya Data Protection Act, 2019.
Who we are and what we collect
Symnet Agro Solutions Ltd is a Kenyan company supplying climate-smart agricultural products and services. We are the data controller for the information described here.
We collect only what you choose to give us or what your browser shares automatically:
Contact details: name, phone number, email address and location (county or town) when you request a quote, ask for a free consultation, message us on WhatsApp or sign up for our newsletter.
Enquiry details: farm size, crop, the product or solution you are interested in, and any message you write.
Order and delivery details: the information needed to supply, deliver and install your order.
Technical data: device type, browser, pages visited and approximate location, collected through cookies and analytics tools.
How we use and share your information
We use your information to:
Respond to enquiries and provide quotations and free consultations;
Supply, deliver and install products and give after-sales support;
Send updates, offers or newsletters, only where you have agreed;
Improve our website, products and services; and
Meet legal, tax and accounting obligations.
We do not sell your personal information. We share it only with:
Our staff and authorised agro dealers or agents who handle your order or enquiry;
Delivery, payment and technology providers that help us run the business, under duty to protect your data; and
Authorities, where the law requires it.
Cookies, security and retention
Our website uses cookies and similar tools to make the site work and to understand how it is used. You can block or delete cookies in your browser settings, though some parts of the site may then work less well.
We protect your information with reasonable technical and organisational measures, such as limited access and secure hosting. No online system is completely secure, so we cannot guarantee absolute security.
We keep personal information only as long as needed for the purposes above or as the law requires, then delete or anonymise it. Our website and forms may be hosted by third-party providers, which can process data outside Kenya under appropriate safeguards.
Your rights
Under the Data Protection Act, 2019 you may ask us to:
Tell you what personal information we hold about you and give you a copy;
Correct information that is wrong or incomplete;
Delete your information, or stop us using it, where the law allows;
Stop sending you marketing messages at any time, by replying "stop" or contacting us; and
Object to how we process your information.
If you are not satisfied with our response, you may complain to the Office of the Data Protection Commissioner of Kenya.
Children
Our website and services are not directed at children, and we do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The latest version is always on www.symnet.co.ke, with its date at the top.
Contact us about privacy
Symnet Agro Solutions Ltd
Email: info@symnet.co.ke
Phone / WhatsApp: +254 703 999 523 or +254 734 999 523